Warranty Information

Our products are warranted to be free from defects in material and workmanship at the time of the initial purchase.

This lifetime warranty covers degradation of thermal performance.

This warranty applies only when our products are put to normal use and cared for according to the care and use instructions applicable to the products.

This warranty applies only to products purchased from Stanley 1913 or an authorized seller.

Damage resulting from misuse, abuse, accidents, unauthorized modifications, improper care, or normal wear and tear is not covered.

This warranty does not apply to products purchased from unauthorized sellers.

Stanley 1913 Stainless Steel Vacuum products are covered by a lifetime warranty against defects in material and workmanship and degradation of thermal performance.

Stanley 1913 reserves the right to require proof of purchase or return of the defective product.

At our discretion, we may ask you to verify the defect through photos, videos, or other supporting information.

We will repair or replace your product, at our sole discretion, with a comparable product currently being manufactured by Stanley 1913.

If no comparable product is available, we will contact you to discuss alternative options.

Please submit a claim form and a member of our team will be in touch shortly. Click here to submit a warranty claim.

This warranty is your exclusive warranty and there are no other warranties.

Distributors, resellers, and retail stores do not have the right to change the terms and conditions of the warranty.

In no event shall Stanley 1913 be liable for any damage, loss, cost, or expense, including incidental or consequential damages.

Our products are warranted to be free from defects in material and workmanship at the time of the initial purchase.

Our products are also warranted to be manufactured according to our designs. Defective materials (zippers, buckles, fabrics) or workmanship (seams, construction) are covered by Stanley 1913's warranty.

This warranty applies only when our products are put to normal use and cared for according to the care and use instructions applicable to the products.

This warranty applies only to products purchased directly from Stanley 1913 or an authorized seller.

Note: We do not cover damage resulting from natural disasters or accidents, such as fires.

This warranty also does not apply to:

• Fake or counterfeit products
• Normal wear and tear, including scratches, dents, blemishes, rips and punctures from use
• Fabric deterioration and fading from prolonged use
• Defects or damage resulting from failure to follow care and use instructions, accidents, post-purchase modifications, abuse, misuse, or neglect

For its soft goods, Stanley 1913 provides a 3-year limited warranty against manufacturer's defects.

Stanley 1913 reserves the right to require proof of purchase or return of the defective product.

At our discretion, we may ask you to verify the defect through other means, such as sending photos or videos of the product.

We will repair or replace your product, in our sole discretion, at our expense with a comparable product currently being manufactured by us.

If there are no comparable products currently being manufactured, we will contact you to discuss available options.

Replacements do not guarantee colour or finish.

Replacement parts will be utilised to address defects when available.

If you have a product with a custom design, we are unable to screen print, embroider, or stamp the artwork onto a replacement product.

Please submit a claim form and a member of our team will be in touch shortly. Click here to submit a warranty claim.

This warranty is your exclusive warranty and there are no other warranties.

Distributors, resellers, and retail stores do not have the right to change the terms and conditions of the warranty.

In no event shall Stanley 1913 be liable for any damage, loss, cost, or expense, including incidental or consequential damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply.