FAQ
While you can still shop without an account, having an account lets you track your orders more efficiently and receive updates on your orders.
To create an account, follow these steps:
- Go to the Create an Account page by clicking on this link. Fill up the boxes to sign up for an account.
To modify your account information online, click this link and enter your username and password. Once logged in, click the profile icon located on the upper right corner of the screen and select "Account Details."
To retrieve a forgotten password, you can click this link. You will then be prompted to enter your Email Address. Once you select Submit, an auto-generated email is sent with a "reset password" link. When you select the Reset Password link, you will be directed to the Reset password page. Here you can input and save your new password.
To place an order, please follow these steps:
1. Select Item(s)
After spotting an item you like, select your preferred color (if available) and indicate quantity. Proceed by clicking "Add to cart" or "Buy it Now."
2. Review Item(s) in Cart
If you changed your mind about an item and want to remove it, go to your cart order and click "Remove" on the product image's right side.
3. Check Out
Once you have all your preferred item(s) in the cart, click "Check Out."
Input a voucher code (if you have one), your shipping option and address, payment method, and billing information.
4. Confirm Order
After reviewing your order, scroll to the bottom of the page, then click "Pay Now" to submit your order.
You should receive an email confirming your order within a couple of hours. We'll get in touch again after one or two days when your package is out for delivery.
You can only use one discount/voucher code at a time.
Discount code(s) do not apply on Sale or Clearance Items, taxes, shipping and cannot be combined with any other offers. Select products may be excluded from discounts.
We accept Credit Card payments through our secure payment gateway. We currently accept:
- Visa, Mastercard, American Express, Discover, JCB, Diner's Club
- Shop Pay
- Apple Pay
- Google Pay
- iDEAL
- Bancontact
If you have placed an order with us, you can always check the status of your order by logging into your customer account.
1. To login to your account, click this link and enter your username and password.
2. Once logged in, you will see a listing of your most recent orders under "Order History."
3. Select the order number to see your order details. Here you will see your Shipping Status. If your order has shipped, you can find your Shipping Tracking Code here as well.
You can order as Guest. Order confirmation emails and order-related communication will be sent to the email address you provide during Guest Checkout. Just make sure you provide a valid email address.
If your credit card is not working with our checkout process, please first check the following:
1. You entered the information correctly.
2. Your address that you used matches the one that you have on file.
3. You have not reached your credit limit.
4. Your card has not expired.
What to do now?
Double-check that you've entered all your information correctly. If you are still having payment issues, then contact your credit card company. If your card has been flagged for anything illegal or suspicious, they will likely get in touch with you.
For your financial protection, we require that your billing address match the credit or debit card's billing address that you wish to use during checkout.
Unfortunately, we do not ship outside the EU. Orders with a billing address outside of the EU will not be processed at this time.
If you are an American Express cardholder, you may see Stripe instead of our business name. It can take up to 48 hours before Stanley appears on your bank statement.
If you have placed an order with us, an order confirmation will be sent automatically to your customer email address.
1. Log into your customer account, click this link and enter your username and password.
2. Once logged in, you will see a listing of your most recent orders under "Order History."
3. Click on the order number to see more information about your order.
4. To get a copy of your invoice receipt, you can either print the order details screen or contact us to re-send the order confirmation email.
During the checkout process, you will be prompted to select the following:
1. Enter your shipping address that you wish your order to be sent to.2. Select a shipping option.
Your products will be shipped to you to your specified shipping address by the selected shipping method.
If you have placed an order with us, you can always check the status of your order by logging into your customer account.
1. To login to your account, click this link and enter your username and password.
2. Once logged in, you will see a listing of your most recent orders under "Order History."
3. Select the order number to see your order details. Here you will see your Shipping Status. If your order has shipped, you can find your Shipping Tracking Code here as well.
All orders will be shipped on workdays within 48 hours after order processing. Once picked, packed and shipped, you can expect delivery within 2-4 days.
During holidays and with Quencher launches, it can be that our warehouse will need longer than 48h to ship due to high demand. We will do our best however to get your ordered product to you ASAP within the regular 48 hours timeframe.
- UK: 20th December
- UK Create orders: 11th December
To retrieve your tracking code for an order, you have placed with us, you can log into your account.
1. To login to your account, click this link and enter your username and password.
2. Once logged in, you will see a listing of your most recent orders under "Order History."
3. Select the order number to see your order details. Here you will see your Shipping Status. If your order has shipped, you can find your Shipping Tracking Code here as we
We ship to addresses within the EU: AT, BE, BG, CY, CZ, DE, DK, EE, ES, FI, FR, GR, HR, HU, IE, IT, LT, LU, LV, MC, NL, PL, PT, RO, SE, SI, SK.
Unfortunately, at this point we are not able to ship to the Canary islands, Malta and the French islands and neither outside of the EU, including CH, NO.
For shipments to the UK, please visit our Stanley UK store.
Unfortunately, at this point we are not able to ship outside of the EU, including CH, NO. For shipments to the UK, please visit our Stanley UK store.
Please email us here, and we'll check if we can connect you with a distributor in your country. For more information on the latest happenings with our brand and products, like or follow us online:
Facebook: StanleyEurope
Instagram: @Stanley_europe
TikTok: stanleyeurope
Although we try to maintain inventory of all products in the warehouse, occasionally, an item will be back-ordered. Usually, the additional stock will become available within a week. You will receive an email as soon as your product ships.
Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when submitted, and our system can no longer retrieve or change them. If your shipment is not successfully delivered, it will be returned to the fulfillment warehouse, and a credit will be made to your account.
Unfortunately, you cannot change your shipping method after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when submitted, and our system can no longer retrieve or change them.
The product didn't work out, or it wasn't you expected? No worries, if your product was purchased from the Stanley website within the last (30) days, we can help with the refund. Returned item(s) must be unused, undamaged, and returned in its original packaging.
To request a return, click here. If your product was purchased from another retailer, you'd need to request a refund from that retailer.
We attempt to process and ship your order as quickly as possible. Please contact our Consumer Support Team as soon as possible if you need to cancel your order. Email us here to get instructions on how to proceed.
Refunds will be returned to the original form of payment. The refund should reflect on their next billing cycle.
Did you pick the wrong color, or was the style is not working for you? We're sorry to hear that.
If your item(s) have been purchased directly from the Stanley website within the last (30) days, we can process a return label for you. We accept returns of items purchased from the Stanley website within (30) days for a refund minus any shipping fees. Returned items must be unused, undamaged, and returned in their original packaging. We will not accept returns for customized products or items purchased outside of the Stanley website.
To request a return, click here.
Stanley Products are warranted to be free from any defect in workmanship or materials and to be thermally efficient, provided they are used according to the instructions. This warranty does not cover parts or malfunction due to alteration or accident. For more information regarding proper use, please see the care and use instructions provided with your product.
If you have any questions regarding your Stanley product, please contact our Consumer Support Team. To file a warranty claim, please email us here.
The most sustainable products are the kind that never need to be thrown away or replaced. That’s why Stanley has been building durable and reusable bottles for over 100 years. The products are made from Stainless Steel, which is one of the most recyclable materials on the planet. This has enabled Stanley to cut down on the need for disposable products globally. Stanley may have been one of the first to recognize the importance of producing long-lasting and reusable products, but it’s about how they do it. By staying focused on Environmental Health and Safety throughout their entire supply chain, Stanley is committed to ethical manufacturing, reducing their corporate footprint, and living by a guarantee that means replacing a single part instead of a whole product whenever possible. To learn more about Stanley's (a brand of PMI) commitment to Corporate Social Responsibility (CSR) visit the PMI Worldwide website: www.pmiworldwide.com/responsibilities.
The steel used by Stanley is 18/8, or grade 304, otherwise known as food-grade Stainless Steel. Like all Stanley products, the Stanley Stainless Steel items must pass rigorous health and safety tests before they are made available to the public.
The Stanley products are EU-tested safe and approved, and all contact surfaces are guaranteed to be BPS/BPA-free. There are seven classes of plastics. Type 7 is the catch-all “other” class. Because the Stanley products are made of multiple materials, they are obligated to use the Type 7 code. However, as mentioned previously, any surface that comes into contact with food or beverage does not contain BPS or BPA.
Preheat or precool your Stanley vacuum bottle, mug or food jar by filling it with warm or cold tap water. Let stand for five minutes. Empty the Stanley bottle and immediately fill with your favorite hot or cold beverage. Lastly, secure the stopper and lid as quickly as possible to avoid heat loss.
Stanley does not recommend putting milk or dairy products in your vacuum bottles or food jars for extended periods of time, as bacteria growth can occur at certain temperatures. Fermenting food and beverages may also cause pressure to build up over time.
It is not recommended to use dry ice in a sealed container as the rapid evaporation of the CO2 from solid to gas can produce unwanted pressure within your product. Please proceed carefully at your own risk.
Stanley vacuum bottles retain heat just as well as they do cold, so you can perfectly use your Stanley thermos for hot, cold and even iced beverages.
It is not recommended to use carbonated drinks in all sealed containers as the CO2 can produce unwanted pressure within your product. Please proceed carefully at your own risk.
You may use any soft brush to clean your Stanley vacuum bottle or food jar. Please do not use a metal brush, as this could scratch the Stainless-Steel surfaces.
Please check the bottom of your product to see if it is dishwasher safe, top rack only. If not, hand washing is recommended. Be sure to wash your product before first use.
- Fill with warm water and mild detergent.
- Let stand for a few minutes.
- Wash with a soft, damp cloth or sponge.
- Rinse and dry with a clean towel.
Your product may need a deep clean occasionally. For this we recommend letting a mixture of one part baking soda and one part warm water soak for up to an hour. After rinsing out this mixture, clean with mild detergent.
To thoroughly clean under the gasket or seal, it is recommend soaking the top of the cup in white vinegar, lemon juice, or a mixture of warm water and baking soda. With some products, the gasket or seal can be carefully removed with a small tool or instrument and soaked separately.
The bottom of your Stanley product will indicate if it is dishwasher safe. For these products it is always recommend that you put them on the top rack. Please hand-wash any items that are not dishwasher safe.
Most of the Stanley products are made using Stainless Steel. Even items where Stainless Steel is not the main body material there may still be Stainless Steel in the hinges, handles and other places. As a result, it is not recommended that you put your Stanley products in the microwave. Doing so can result in damage to your product and appliance.
The Stanley products are EU-tested safe and approved and all contact surfaces are guaranteed to be safe to use with food and beverages. The type of outer plastic material we use for our stoppers is BPA-free polypropylene.
It is not recommended to put any of the Stanley products in the freezer. Liquids expand as they freeze and your item will not return to its original shape. This expansion can result in damage to your product that will affect its functionality, thermals and seals.
Stanley products are made of high-grade rust-proof Stainless Steel and will last a lifetime when properly cared for. If you are noticing corrosion that appears to be rust, it could be free-iron particles, dirt or residue that has contaminated the surface. To remove these particles, a standard, non-abrasive household cleaner can be used to free contaminants from the surface. These cleaners can be applied with bristle brushes, sponges or clean cloths. A Stainless-Steel cleaner or polish can also be used. Soaking the product in a mixture of warm water and baking soda, white vinegar or lemon juice might also help. Repeat as necessary to get the desired result. After using cleaners, always wash your bottle thoroughly as recommended in our care and use instructions.
Stanley Products are guaranteed to be free from any defect in workmanship or materials and to be thermally efficient, provided they are used according to the instructions. This lifetime guarantee does not cover component parts or malfunction due to alteration or accident.
Prior to 2009 Stanley vacuum insulated products (including bottles and food jars) utilized Char‐Vac® insulation. This insulation technology packed charcoal between the inner and outer steel walls while drawing the vacuum. In 2009 charcoal was removed from all Stanley products due to its impact on manufacturing and the environment. Since then, higher grade Stainless Steel along with better design, welding, and vacuum technologies have been implemented to maintain durability and increase thermal properties.
Stanley rather replaces parts than a whole product. Please email us here so we can determine if a replacement is available and what will best suit your needs.
At Stanley, one of the key features of our products is our vacuum insulation technology, which provides consumers with drinkware that keeps beverages at the ideal temperature. The vacuum insulation in our products has been sealed using an industry standard process that includes pellets, some of which include some lead, and all of which are covered with a durable stainless-steel layer, making them inaccessible to consumers.
All Stanley products are safe. Rest assured that no lead is present on the surface of any Stanley product that comes into contact with the consumer nor the contents of the product.
If the base cap comes off during ordinary use, the product may be eligible for our Lifetime Warranty, available here: https://uk.stanley1913.com/pages/contact
Stanley rather replaces parts than a whole product. Please email us here so Stanley can determine if a replacement is available and what will best suit your needs.
Our vision is to revolutionize the way people enjoy food and beverage everywhere. It is important that we partner with accounts that fit with our brands and vision to ensure our mutual success.
Before we can fully assist you, we need to know much more about your business. Please help by filling out our Dealer Inquiry Form.
We hire the best. If you are passionate, fun-loving, and unique, we'd like to hear from you. For more information about the current openings, click on this link.