Frequently Asked Questions

You can shop without an account, but having one lets you track your orders more easily and receive updates on them.

To create an account, go to the Create an account page and fill in the form.

To update your account information, log in to your account with your email address and password. Once logged in, click the profile icon in the upper right corner of the screen and select "Account Details."

Go to the login page and choose the option to reset your password. Enter your email address and select Submit. You'll receive an automated email with a "reset password" link. Select the link to go to the Reset password page, where you can enter and save your new password.

To place an order, follow these steps:

1. Select item(s)

When you've found an item you like, select your preferred colour (if available) and quantity. Then click "Add to cart" or "Buy it now."

2. Review item(s) in your cart

If you change your mind about an item, go to your cart and click "Remove" to the right of the product image.

3. Check out

Once you have all your items in the cart, click "Check out." Enter a voucher code (if you have one), your shipping option and address, payment method and billing information.

4. Confirm your order

After reviewing your order, scroll to the bottom of the page and click "Pay now" to submit it.

You should receive an email confirming your order within a couple of hours. We'll be in touch again after one or two days when your package is out for delivery.

You can only use one discount/voucher code per order.

Discount codes do not apply to Sale or Clearance items, taxes or shipping, and cannot be combined with any other offers. Selected products may be excluded from discounts.

We accept payments through our secure payment gateway. We currently accept:

• Visa, Mastercard, American Express, Discover, JCB, Diners Club
• Shop Pay
• Apple Pay
• Google Pay
• iDEAL
• Bancontact
• Klarna

If you have placed an order with us, you can check its status at any time in your customer account.

1. Log in to your account with your email address and password.
2. Once logged in, you'll see your most recent orders under "Order History."
3. Select the order number to see your order details, including the shipping status. If your order has shipped, you'll also find your tracking code here.

Yes, you can order as a guest. Your order confirmation and all order-related emails will be sent to the email address you provide during guest checkout, so make sure it's valid.

If your credit card isn't working at checkout, please check that:

1. You entered the information correctly.
2. The address you used matches the one your card provider has on file.
3. You have not reached your credit limit.
4. Your card has not expired.

If you've double-checked your details and are still having payment issues, please contact your credit card company. If your card has been flagged for suspicious activity, they will usually get in touch with you.

Yes. For your financial protection, your billing address must match the billing address of the credit or debit card you use at checkout.

We only ship within the UK. Orders with a billing address outside the UK will not be processed at this time.

If you are an American Express cardholder, you may see Stripe instead of our business name. It can take up to 48 hours before Stanley 1913 appears on your bank statement.

When you place an order, an order confirmation is sent automatically to your email address.

1. Log in to your account with your email address and password.
2. Once logged in, you'll see your most recent orders under "Order History."
3. Click the order number to see more information about your order.
4. To get a copy of your invoice, print the order details screen or contact us to re-send the order confirmation email.

During checkout, you'll be asked to:

1. Enter the shipping address you want your order sent to.
2. Select a shipping option.

Your products will be shipped to that address using the shipping method you selected.

Log in to your account and select the order under "Order History." The order details show your shipping status, and once the order has shipped, your tracking code is shown there too.

For the latest order processing times, shipping options and delivery estimates, please visit our Shipping information page.

We ship to all UK postcodes. We are not able to ship to BFPO or PO Box addresses.

For shipments to the EU, please visit our Stanley 1913 EU store.

This store only ships within the UK. For shipments to the EU, please visit our Stanley 1913 EU store.

Please contact us and we'll check whether we can connect you with a distributor in your country. For the latest news on our brand and products, follow us online:

Facebook: Stanley 1913 Europe

Instagram: @stanley_europe

TikTok: @stanleyeurope

We try to keep all products in stock, but occasionally an item will be back-ordered. Additional stock usually becomes available within a week. You'll receive an email as soon as your product ships.

Unfortunately, you cannot change your shipping address after you submit your order. Orders are sent to our fulfilment partner immediately, and our system can no longer retrieve or change them. If your shipment cannot be delivered, it will be returned to the fulfilment warehouse and a credit will be made to your account.

Unfortunately, you cannot change your shipping method after you submit your order. Orders are sent to our fulfilment partner immediately, and our system can no longer retrieve or change them.

Product didn't work out, or it wasn't what you expected? No worries. If you bought it from the Stanley 1913 website within the last 30 days, we can help with a refund. Returned items must be unused, undamaged and in their original packaging.

To request a return, go to our returns portal. If you bought your product from another retailer, please request a refund from that retailer.

We process and ship orders as quickly as possible, so if you need to cancel, please contact our Consumer Support Team as soon as possible for instructions on how to proceed.

Refunds are returned to the original form of payment and should appear on your next billing cycle.

Picked the wrong colour, or the style isn't working for you? We're sorry to hear that.

If you bought your item(s) directly from the Stanley 1913 website within the last 30 days, we can provide a return label. We accept returns of items bought from the Stanley 1913 website within 30 days for a refund, minus any shipping fees. Returned items must be unused, undamaged and in their original packaging. We do not accept returns of customised products or items bought outside the Stanley 1913 website.

To request a return, go to our returns portal.

Yes. Stanley 1913 products come with a lifetime guarantee: they are guaranteed to be free from any defect in workmanship or materials and to be thermally efficient, provided they are used according to the instructions. The guarantee does not cover component parts or malfunction due to alteration or accident. For more information on proper use, please see the care and use instructions provided with your product.

To file a warranty claim, or if you have any questions about your Stanley 1913 product, please contact our Consumer Support Team.

The most sustainable products are the ones that never need to be thrown away or replaced. That’s why Stanley 1913 has been building durable, reusable bottles for over 100 years. Our products are made from stainless steel, one of the most recyclable materials on the planet, which helps reduce the need for disposable products globally.

By focusing on Environmental Health and Safety throughout its entire supply chain, Stanley 1913 is committed to ethical manufacturing, reducing its corporate footprint, and a guarantee that means replacing a single part instead of a whole product whenever possible. To learn more about the Corporate Social Responsibility (CSR) commitment of Stanley 1913 (a brand of PMI), visit the PMI Worldwide responsibilities page.

Stanley 1913 uses 18/8 stainless steel, also known as grade 304 or food-grade stainless steel. Like all Stanley 1913 products, our stainless steel items must pass rigorous health and safety tests before they are made available to the public.

One of the key features of our products is vacuum insulation technology, which keeps beverages at the ideal temperature. Our manufacturing process currently uses an industry-standard pellet to seal the vacuum insulation at the base of our products; the sealing material includes some lead. Once sealed, this area is covered with a durable stainless steel layer, making it inaccessible to consumers. No lead is present on the surface of any Stanley 1913 product that comes into contact with the consumer or the contents of the product. In the rare event that the base cap of a product comes off through ordinary use and exposes this seal, it is eligible for our lifetime warranty. Please contact us to make a claim.

Stanley 1913 products meet all US & EU regulatory requirements, including Prop 65. Stanley 1913 tests for and validates compliance on all products through FDA-accredited third-party labs that verify our products follow strict guidelines, including but not limited to BPA/BPS, PFOS and phthalate regulatory requirements.

Stanley 1913 products are EU-tested safe and approved, and all contact surfaces are guaranteed to be BPS/BPA-free. There are seven classes of plastics, and Type 7 is the catch-all “other” class. Because Stanley 1913 products are made of multiple materials, they are required to use the Type 7 code. Any surface that comes into contact with food or beverages does not contain BPS or BPA.

Preheat or precool your Stanley 1913 vacuum bottle, mug or food jar by filling it with warm or cold tap water and letting it stand for five minutes. Empty it and immediately fill it with your hot or cold beverage. Then secure the stopper and lid as quickly as possible to avoid heat loss.

We do not recommend keeping milk or dairy products in your vacuum bottle or food jar for extended periods, as bacteria can grow at certain temperatures. Fermenting food and beverages may also cause pressure to build up over time.

We do not recommend using dry ice in a sealed container, as the rapid evaporation of CO2 from solid to gas can create unwanted pressure inside your product. Please proceed carefully at your own risk.

Yes. Stanley 1913 vacuum bottles keep drinks cold just as well as they keep them hot, so you can use your thermos for hot, cold and even iced beverages.

We do not recommend putting carbonated drinks in any sealed container, as the CO2 can create unwanted pressure inside your product. Please proceed carefully at your own risk.

You can use any soft brush to clean your Stanley 1913 vacuum bottle or food jar. Please do not use a metal brush, as it could scratch the stainless steel surfaces.

Check the bottom of your product to see whether it is dishwasher safe (top rack only). If not, we recommend hand washing. Be sure to wash your product before first use:

1. Fill with warm water and mild detergent.
2. Let stand for a few minutes.
3. Wash with a soft, damp cloth or sponge.
4. Rinse and dry with a clean towel.

Your product may need a deep clean occasionally. For this, we recommend soaking it in a mixture of one part baking soda and one part warm water for up to an hour. After rinsing out the mixture, clean with mild detergent.

To thoroughly clean under the gasket or seal, we recommend soaking the top of the cup in white vinegar, lemon juice, or a mixture of warm water and baking soda. On some products, the gasket or seal can be carefully removed with a small tool and soaked separately.

The bottom of your Stanley 1913 product shows whether it is dishwasher safe. For dishwasher-safe products, we always recommend using the top rack. Please hand-wash any items that are not dishwasher safe.

No. Most Stanley 1913 products are made from stainless steel, and even items with a different main body material may have stainless steel in the hinges, handles or other parts. We do not recommend putting Stanley 1913 products in the microwave, as this can damage both your product and the appliance.

Stanley 1913 products are EU-tested safe and approved, and all contact surfaces are guaranteed safe to use with food and beverages. The outer plastic material of our stoppers is BPA-free polypropylene.

We do not recommend putting any Stanley 1913 product in the freezer. Liquids expand as they freeze, and your item will not return to its original shape. This can damage your product and affect its functionality, thermal performance and seals.

Stanley 1913 products are made of high-grade, rust-proof stainless steel and will last a lifetime when properly cared for. If you notice what looks like rust, it may be free-iron particles, dirt or residue on the surface. To remove these, use a standard, non-abrasive household cleaner applied with a bristle brush, sponge or clean cloth. A stainless steel cleaner or polish can also be used. Soaking the product in a mixture of warm water and baking soda, white vinegar or lemon juice may also help. Repeat as needed. After using cleaners, always wash your bottle thoroughly as described in our care and use instructions.

Before 2009, Stanley 1913 vacuum-insulated products (including bottles and food jars) used Char‐Vac® insulation. This technology packed charcoal between the inner and outer steel walls while drawing the vacuum. In 2009, charcoal was removed from all Stanley 1913 products because of its impact on manufacturing and the environment. Since then, higher-grade stainless steel and better design, welding and vacuum technologies have been used to maintain durability and improve thermal performance.

No. Customised Stanley 1913 products ship separately from non-customised items. You’ll receive two tracking numbers, one for each shipment, so you can easily track both packages.

Engraved Stanley 1913 Create orders need an additional 3–5 days for delivery to allow for engraving time. For current processing times and delivery estimates, please visit our Shipping information page.

Expedited shipping is not available.

No. Customised Stanley 1913 products are made uniquely for you, so all customised items are final sale.

If there is a printing error on your customised order and your product differs from the mockup you approved when ordering, please contact us within 30 days of the delivery date. Please note that we cannot offer returns or exchanges for customised products with a spelling or other error resulting from your own customisation.

If your item arrived damaged, please contact us with your order information within 30 days of receiving your product to discuss next steps.

We are constantly updating our engraving assortment with new designs and capabilities. The best way to stay informed is to sign up for our email updates.

Every Stanley 1913 product eligible for customisation is engraved 180 degrees from the logo. Each design element can be adjusted as follows:

Text – choose from 5 fonts. Text is top-aligned, and centre-aligned when you add multiple lines. Want bigger text? Press return and start another line to increase the font size.

Monogram – each monogram can be scaled up or down within the engraving area. Like all engraving options, the monogram is top-aligned to the logo and centred on your product.

Graphics – each graphic can be scaled up or down within the engraving area. Like all engraving options, the graphic is top-aligned to the logo and centred on your product. Use the zoom function in the top left corner to see all the details in our curated graphics.

Custom uploads – you can upload your own graphics in a supported file format (PNG, JPG, JPEG, TIFF, BMP, EPS or PDF) under 10MB. Use PNG for best results, and upload print-ready or vector-quality artwork for the best visual quality. One-colour artwork works better than photos or gradients.

All graphics must comply with our Customised Product Terms of Sale, which include important limits on the types of content we accept.

Tip: every product has a small toggle in the bottom left corner that shows the area available for engraving.

Yes. Please see our Terms of Sale for the terms that apply to all Customised Products sold by Stanley 1913, including important guidelines and restrictions on the content you can use.

All colours available for customisation can be selected in the customiser.

You can only choose one design per product. When you switch between the text, monogram and graphics options, a pop-up will ask whether you want to delete your current design and create a new one.

Personalising your Stanley 1913 on uk.stanley1913.com costs £10 per item for a text, jersey, monogram or graphic engraving. Custom Upload engraving costs £12 per item.

Yes. When you click Add to cart after creating your custom Stanley 1913, you'll see a mockup of the front and back of your design before it's added to your cart. Please review the mockup carefully and confirm it is accurate, as all purchases of customised products are final.

You can make changes before completing checkout. However, by accepting the terms and conditions before adding your item to the cart, you've confirmed that the bottle appears as expected, and all sales are final once your order has been confirmed.

Yes. Custom upload graphics must be in a supported file format (PNG, JPG, JPEG, TIFF, BMP, EPS or PDF) and under 10MB. Use PNG for best results.

All graphics must comply with our Customised Product Terms of Sale, which include important limits on the types of content we accept.

Stanley 1913 Create orders are not eligible for promotions or discounts at this time.

We do not offer custom design services at this time. Don't see what you're looking for on uk.stanley1913.com today? Sign up for our emails to hear about new products, designs and customisation options.

Yes, various colours and sizes of the Quencher are available for engraving.

Stanley 1913 prefers to replace a part rather than a whole product. Please contact our Consumer Support Team so we can check whether a replacement is available and what will best suit your needs.

All items eligible for the Sale are clearly marked on our website. Discounts apply to selected products only and may vary by style or colour.

No. Discount codes cannot be combined with our Sale offers.

Items bought during the Sale can be returned within 30 days of purchase, as long as they meet our return conditions. Please make sure items are unused, undamaged and in their original packaging.

Our vision is to revolutionise the way people enjoy food and beverages everywhere. It's important that we partner with accounts that fit our brands and vision to ensure our mutual success.

Before we can fully assist you, we need to know more about your business. Please fill out our Dealer Inquiry Form.

We hire the best. If you are passionate, fun-loving and unique, we'd like to hear from you. See our current openings.

No. We are not affiliated with Stanley Black & Decker or Stanley Tools.